Training Terms & Conditions

Thank you for considering Compass Assurance Training for your training needs to achieve nationally endorsed training packages, or qualifications, competency standards or modules specified in accredited courses.

Compass Assurance Training is a registered training organisation (RTO 88194) nationally recognised through the Australian Skills Quality Authority (ASQA).

Training Programs:

Training services provided to clients follow the policies and procedures developed to meet the VET Quality Framework and the Australian Qualifications Framework (AQF).

Compass Assurance Training runs a range of programs that are both accredited and non-accredited. Accredited programs have been endorsed by the State and /or Commonwealth Government.

Accredited Programs:

Accredited programs are usually competency based which means that training and assessment or recognition of current skills and knowledge focuses on the development and recognition of a person’s ability to apply relevant knowledge and skills to perform workplace tasks to a specified standard.

The specific skills and knowledge required for a particular workplace application are set out in Units of Competency and these can be grouped together to make up a nationally recognised qualification. Nationally recognised qualifications are set out in Training Packages and these can be viewed at

Each qualification has a list of employability skills which describe the nontechnical skills and competencies that are important for effective and successful participation in the workforce. For each qualification there are specific employability skills listed under the following headings:

  • Communication
  • Teamwork
  • Problem-solving
  • Initiative and enterprise
  • Planning and organizing
  • Self-management
  • Learning
  • Technology

These employability skills will be part of the assessment requirements of a nationally accredited course. A summary of the employability skills to be developed through a qualification can be downloaded from

It is important to note that the rules and requirements of a Unit of Competency and a qualification are applied to any client regardless of where they are, or the mode of training delivery provided. You could be a full-time client in a classroom or the workplace or you could be applying for recognition of the skills and knowledge currently held.

Each Unit of Competency is made up of the following:

  • Elements
  • Performance criteria
  • Required knowledge and skills
  • A range of variables
  • Critical aspects of evidence
  • Any pre or co-requisites (if applicable)

To be deemed Competent in any Unit of Competency you must be able to provide evidence of the required skills and knowledge to complete work tasks in a range of situations and environments, including simulated applications in the classroom over a period of time.

The evidence is the material proof that you have performed the specified competency or task to the required standard over a period of time. Your evidence requirements will be determined by the Unit of Competency, employability skill requirements, industry expectations, Government regulations, and your qualifications and current experience. Evidence can take many forms and you will be required to present more than just one piece of evidence.

Examples of evidence could include one or more of the following:

  • Specific assessments tasks set by your Assessor
  • Observation reports
  • Certificates and awards
  • Examples of work completed or special projects
  • Current licenses
  • Position descriptions and performance reviews
  • Third party reports
  • Question responses
  • Tests

Your evidence must also demonstrate the following:

  • That you can do the job or task to the required standard
  • Understand why the job should be done in a particular way
  • Handle unexpected issues or problems
  • Work with others ‘in a team’
  • Do more than one thing at a time, e.g. perform the task and be aware of the occupational health and safety requirements
  • Know the workplace rules and procedures

Assessment Process:

The assessment process will be explained by your trainer/assessor and will be available upon request should you need to see the actual process.

  • Assessments will cover the range of skills and knowledge required to demonstrate competency
  • Assessments are made against performance criteria and/ or learning outcomes

Applying For Extensions:

All extensions must be applied for. It is expected that all assessment tasks are handed in on the due date. If there are difficult circumstances, please contact your trainer/assessor.

Enrolling In A Training Program:

To enrol in a training program at Compass Assurance Training, you can apply online or contact the Administration Office on When Compass Assurance Training receives your application an interview will be scheduled.

At this interview you will do the following:

  • Discuss the course in detail
  • Discuss undertaking a training program
  • Establish whether you are eligible for government funding
  • Confirm the fees you will have to pay
  • Complete a competency-based training test to determine your learning needs
  • Be informed about the requirements of a police/working with children check
  • When you will be notified about your application
  • The date of the mandatory orientation session

Student Criteria:

Compass Assurance Training is committed to ensuring that all client selection processes are fair, equitable and consistent with workplace performance, competency level and the training package requirements. Therefore selection into a training program is based upon the applicant:

  • Satisfying appropriate funding body entry criteria
  • Meeting any prerequisite qualifications or work experience
  • Meeting any age requirements that may be in place for a particular course

Compass Assurance Training shall ensure that any applicants who do not meet entry requirements are advised of any appropriate pre-entry training they may take to meet eligibility criteria.

Client Enrollment:

Compass Assurance Training is committed to the enrollment of clients when the organisation has the capacity to deliver the course for which the client is enrolling and where the client has:

  • Applied in the prescribed manner
  • Meets the selection requirements for the relevant course
  • Meets the selection criteria for the course, or have satisfied the CEO/Director of their equivalent qualification or experience to undertake the course
  • Supplied accurate personal and previous qualification information
  • Agreed to abide by the organisation’s policies, procedures and code of conduct
  • Paid the prescribed fees

Recognition Of Prior Learning (RPL):

You have the opportunity to apply for recognition of prior learning (RPL). This means that you can submit evidence for a Unit(s) of Competency and have it assessed by a qualified Assessor without completing the training.

Compass Assurance Training believes that no learner should be required to undertake a competency or element of competency in a qualification for which they are already able to demonstrate satisfactory achievement of the performance outcomes stated in the endorsed training package or nationally recognised course.

Compass Assurance Training aims to maximise the recognition of a learner’s prior skills and knowledge whilst at all times maintaining the integrity and standards of the defined learning outcomes of the specific qualification or course of study.

If you think you have the necessary knowledge and skills to match a Unit(s) of Competency or qualification at the required standard contact us at who will provide the information you need to complete an RPL.

Any documents that you provide to support your claim of competency must be the originals (not copies). Your original documents will be photocopied and returned. It is also expected that any evidence submitted is your own and if the work of others, formally acknowledged.

Regardless of the type of evidence submitted, assessors must be confident that the evidence meets the following criteria:

  • Meets the requirements of the Unit of Competency(s)
  • Meets any regulatory requirements
  • Is your own evidence and can be authenticated
  • That you can perform the competency consistently and reliably
  • Is at the standard expected in the industry and set out in the Australian Qualification Framework (AQF)
  • Is sufficient to make a judgment about the above

Compass Assurance Training is committed to ensuring that all judgments made by Assessors against the same competency standards are consistent. Your assessor will examine the evidence presented and make a judgment on that evidence which will be either:

  • C” means that you have been deemed Competent against that Unit of Competency(s)
  • NYC” means you are Not Yet Competent and may require further training

Your assessor will advise you what you can do if you receive an NYC for your assessment task. If you are deemed not competent in your initial assessment, you are allowed a second attempt. However, if you are deemed not competent in the second attempt, you will be required to re-enrol. Please talk to your assessor if you have any concerns.

RPL is to be submitted no later than 6 months from the date of enrolment

Making The Most Of The Training Program:

It is very important to make the most of your training opportunity. Please note it is your responsibility to do this. To optimize your own learning and successful completion, undertake to do the following:

  • Attend the workshops and complete all required reading and learning activities
  • Prepare well in advance of each workshop
  • Be a willing participant
  • Work with fellow students
  • Respect other people’s opinions
  • Ensure you have a clear understanding of the assessment requirements
  • Take responsibility for the quality of evidence that you submit to the assessor
  • Keep track of your progress
  • Complete and submit all assessment tasks using clear and concise language
  • Be willing to contact your trainer if you do not understand the training activity or assessment task

Getting Help:

At Compass Assurance Training your trainers and assessors are your best support. If you are in need of some support please speak to them. Compass Assurance Training can also arrange the following:

  • Coaching and training room with computers or internet access for all clients commenced in training at a reasonable cost.

Training Pathways:

There are many training opportunities available to you and if you would like to find out about these please speak to your trainer and/or assessor.

Rules And Regulations While Completing A Program:

Compass Assurance Training is committed to providing a learning environment that encourages clients of all abilities to participate and to successfully complete their training program. Compass Assurance Training ensures that all training programs are delivered in accordance with the rules and regulations set out by the relevant regulatory body. If you require any special assistance please inform our staff at the interview or on enrollment. Compass Assurance Training respects the client’s right to privacy and confidentiality.


If you have a complaint, grievance or wish to appeal any decision while completing your training program Compass Assurance Training has a documented process for you to access and follow. This will be explained to you in your orientation program when you enrol. If you would like to find out more please contact us at

Fees and Charges:

Compass Assurance Training aims to keep fees and charges to a minimum and have payment plans for clients. Your eligibility for any government funding and fees will be determined at your interview before you enrol.

Compass Assurance Training also has a refund policy that can be accessed on the payment terms page on our website. If you would like to find out more about fees, charges and refund options please contact us at

Compass Assurance Training will send out certificates or statement of attainment to the address stated on the student’s records. If for some reason the qualification record is lost or damaged by the student than a replacement copy of the certificate or statement of attainment are available at a cost to the student.

The following reflects Compass Assurance Training fees and refund process

Nationally accredited courses and qualifications:

  • Where a course fee is below $1500.00 (GST excl.)  the full course fee is payable on acceptance of registration.
  • For courses in excess of $1500.00 (GST excl.)  and up to $3000.00 (GST excl.), an initial deposit of $1500.00 (GST excl.)  is payable on acceptance of registration, with the balance becoming due on completion of 50% of the required course requirements.
  • For courses in excess of $3000.00 an initial deposit of $1500.00 (GST exempt) is payable on acceptance of registration with the balance charged in a divisible increment of $1500.00 and equal time frames.

Online training:

  • Course fees include either workbooks and access to online assessments or access to the online training resource library and online assessments. If students wish to access workbooks, online training resource library and online assessments, an additional fee of $245 (GST exempt) shall be required.
  • Distance education gives participants the flexibility to complete the course at their own pace within the stipulated course timeframes without the need to attend face to face workshops. Assessments and practical requirements are to be completed no later than 12 months (1 year) from commencement

Training at Premises:

  • Additional to the cost of the training invoiced, travel to some areas may incur travel costs such as flights, accommodation, hire car and meals for trainers. These costs will be passed onto you at cost. Travel time will be charged to you at a rate of $90 per hour (ex. GST). The first hour of travel is not charged from Melbourne, Sydney, Brisbane, and Perth.

Non-accredited courses and certifications:

  • The full course fee for all non-accredited courses and examinations is payable in full on acceptance of registration.

All courses and qualifications

  • Course fees will be invoiced at registration and as described throughout the course. Payment must be received in full prior to the commencement of the course or prior to continuation of the next section of the course.
  • If full payment is not received prior to course commencement, or the commencement of the next section, then the client shall not commence the course, or the next section, until such time as payment has been received in full.
  • If a client commences a course but does not complete the course, the full course fee is still payable. Non-attendance at booked training, or non-completion of any course through e-learning, mixed mode etc. will incur full course cost.
  • Enrolments in any courses or qualifications are considered as final. Cancellation and refund of fees in any enrollment will only be considered within 14 days of registration. Cancellations are available only by negotiation and may incur additional fees. Cancellations are subject to a minimum of $300 (excluding GST) administration fee for all qualification refunds.
  • Refund will not be made for any unit of competency for which a student has received textbooks, printed manuals, handbooks or assessments or RPL materials or access to e-learning units or e-assessment units.
  • If clients wish to transfer to another course, then greater than 14 working days’ notice of enrollment acceptance is to be given. Transfers are available only by negotiation and may incur additional fees. Transfers are not applicable once a course has been commenced.
  • Fees for single units of competency and or skill sets (e.g.: First Aid training, Fire Training) are not refundable, however, attendance may be transferred to another student or course date, with greater than 7 days’ notice prior to course commencement.



To the maximum extent permitted by law our liability, in aggregate, to you will be limited to the fees payable within the proposal/agreement.

We will not be liable for consequential losses.

If we are not able to limit our liability to the fees payable within the proposal/agreement our liability to you will be limited to re-supply of services.

You will release us, our employees, agents, sub-consultants and servants, from all liability to you one year after the cessation of any training by Compass Assurance Training.

You will indemnify us from any claim by or liability to a third party associated with the delivery of this work including the costs of defending or settling such a claim


This Agreement shall be assessed and interpreted under the laws of Queensland, Australia. Both parties submit entirely to the jurisdiction of the Queensland courts of law and non-exclusive jurisdiction.